Help Returns, Warranty, and Shipping Returns, Warranty, and Shipping If I return my hearing aids what happens to them? Once you ship them back, we take care of the rest! Our manufacturers will inspect and then dispose of them properly. What is your return policy? We offer you a full refund within the first 100 days of your purchase! Read more about our return policy. When does the 100-day trial begin? The trial begins on the date of purchase. What is the warranty on Lively hearing aids? We offer a 2-year warranty with 2 years of loss and damage protection. What happens if I lose my hearing aids? Lucky for you, we have a 2-year loss and damage warranty! Read more about our policy and what's included here. How quickly will I get my hearing aids? Our hearing aids typically arrive within 3-4 days.