It depends on whether you have an Apple or an Android device.
iPhone, iPad or iPod touch: You need to first pair the hearing aids with iOS. Go to Settings -> General -> Accessibility -> Hearing Devices and your mobile device will search for hearing aids.
- Open and close the battery doors on your hearing aids.
- Tap when they are shown in the display and then tap Pair (twice for two hearing aids) and your devices will be paired. Now open the app and follow the flow to Get started.
- Android device: Open the app and follow the flow to get started. Do not pair the hearing aids to the device’s OS.
How To Video: Lively Assist Guide: https://www.youtube.com/watch?v=V5WJhUy-Afo